Privacy Policy & Cookie Policy

Last updated: 6 July 2026

This Privacy Policy explains how collects, uses, stores, protects, and shares personal data when you visit this website, contact us, or request information about our marketing services. We process personal data in accordance with the UK GDPR, the EU General Data Protection Regulation where applicable, the Data Protection Act 2018, and applicable privacy and electronic communications rules.

Introduction

We respect your privacy and only process personal data where we have a lawful reason to do so. This policy applies to website visitors, prospective clients, suppliers, and business contacts who interact with us through the website, email, phone, forms, or related digital channels.

Data Controller Information

The data controller is , located at . You can contact us about privacy matters by email at info@lumorvagroup.com or by phone at +44 20 7804 4005.

Types of Data Collected

Depending on how you use the website, we may collect the following categories of personal data:

• Identity and contact data, such as your name, email address, phone number, company name, and business role.
• Message data, such as information you submit through forms, email, or other communications.
• Technical data, such as IP address, browser type, device type, operating system, referring pages, pages viewed, and approximate location inferred from technical data.
• Usage data, such as interactions with pages, navigation paths, timestamps, and campaign performance analytics.
• Cookie and preference data, including consent choices and website settings.

Legal Basis for Processing (GDPR)

We rely on the following lawful bases under Article 6 of the GDPR:

• Consent: for optional cookies, marketing communications, and other processing where you have clearly agreed.
• Contract: to respond to service requests, prepare proposals, and deliver services you request from us.
• Legitimate interests: to operate, secure, improve, and promote our business, provided your rights do not override those interests.
• Legal obligation: where we must retain or disclose information to comply with applicable law, tax, accounting, or regulatory requirements.

How Data Is Used

We use personal data to respond to enquiries, arrange consultations, provide marketing services, manage client relationships, improve website performance, protect the website from misuse, measure the effectiveness of campaigns, comply with legal duties, and send communications where permitted by law.

Data Storage and Retention

We keep personal data only for as long as necessary for the purpose for which it was collected. Enquiry data is usually retained for up to 24 months after the last interaction unless a client relationship begins. Client and transactional records may be retained for up to 7 years where required for legal, tax, accounting, or dispute-resolution purposes. Cookie consent records may be retained for up to 12 months before renewal.

User Rights

Subject to legal limits, you may exercise the following rights:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: ask us to delete personal data where there is no continuing lawful reason to keep it.
• Portability: request certain data in a structured, commonly used, machine-readable format.
• Restriction: ask us to limit processing in certain circumstances.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: withdraw consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the UK Information Commissioner's Office or another competent supervisory authority. We encourage you to contact us first so we can try to resolve your concern promptly.

Cookies Policy

Cookies are small text files stored on your device. We use them to operate the website, remember preferences, understand website performance, and improve user experience.

Types of Cookies

• Strictly necessary cookies: required for core website functions and security. These usually last for the browsing session or up to 12 months.
• Preference cookies: remember choices such as cookie settings or interface preferences. These may last up to 12 months.
• Analytics cookies: help us understand visits, pages viewed, and technical performance. These may last from one session up to 24 months, depending on the tool.
• Marketing cookies: may help measure campaigns or show relevant content where enabled. These may last up to 24 months unless you withdraw consent sooner.

You can manage cookies through your browser settings. If a consent banner is provided, you can also update your preferences there. Blocking some cookies may affect website functionality.

Third-party Services

The website may use third-party services such as Google Maps embeds, YouTube or Vimeo video players, website hosting providers, form processing tools, analytics providers, and security services. These providers may process technical and usage data according to their own privacy notices. Where required, we use contractual safeguards and data-processing terms with service providers.

Data Protection Measures

We use appropriate technical and organisational measures to protect personal data, including access controls, secure hosting practices, transport encryption where available, limited internal access, regular review of data retention, and supplier due diligence. No website or transmission method is completely secure, but we work to reduce risk and respond promptly to suspected incidents.

Contact Information

For privacy requests or questions, contact at , email info@lumorvagroup.com, or phone +44 20 7804 4005.